Case Manager

Job Type: Volunteer

Qualification: OND, Secondary School (SSCE)

Experience: 0 -2 years

Location: Lagos


Duties and Responsibilities

  1. Support case-finding activities including offering ICT and ensuring coverage of all contacts identified through ICT.
  2. Support retention activities including physical and phone tracking of default clients and pre-appointments reminder contacts.
  3. Ensures client access viral load services as eligible and maintain virological suppression.
  4. Support unsuppressed clients to access EAC services, be maintained in such services and have a post EAC viral load done
  5. Ensure that client folders are up to date, with all accessed services properly documented.
  6. Review client services access and address gaps ensuring eligible clients access required services as applicable including cervical cancer screening, ICT services, TB/HIV services, Gender-based services, OVC linkage, OTZ enrolment, PMTCT/ EID and other eligible services.
  7. Perform other duties as assigned.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required.


Education and Experience:

  1. S.S.C.E(Minimum qualification)
  2. Experience in HTS, adherence counselling, confidentiality not less than one year.
  3. Ability to communicate in English and local language
  4. Ability to read and write.
  5. Knowledge of Local Language and familiarity with the norms of the location is preferred.


Other Competencies:

  1. Time Management – Ability to prioritize tasks, manage time, and complete projects in a fast-paced, changing environment with minimal supervision.
  2. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  3. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
  4. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  5. Cultural Sensitivity – Respect the cultural environment in which a person is working and does not act in a manner that is outwardly offensive to the local community.
  6. Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs, or behavioral habits.


Language Skills:

  1. Excellent oral and written English communication skills.
  2. Knowledge of Local Language preferred.
  3. Demonstrated competency in public speaking.


Computer Skills:

  1. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, PowerPoint.
  2. Other software routinely used by HALG.


Work Environment:

  1. The noise level in the work environment is usually moderate.
  2. The employee will be required to co-locate with local partners usually in the same office.
  3. The employee is required to travel regularly to often insecure and limited-resource environments.


Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

Heartland Alliance Ltd/Gte does not charge any fee at any stage of the recruitment process (application, interview, processing). Heartland Alliance Ltd/Gte is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct, and is committed to promoting the human rights of children, young people, and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.

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