Job Title: Front Desk/Client Relations Officer

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island     

Department: Administration

Reports To: Clinic Administrator

Job Summary

To serve as the first point of contact for patients, clients, HMOs, and visitors, ensuring a professional, efficient, welcoming, and patient-centred experience. The role is responsible for effective front-desk operations, client communication, feedback management, HMO coordination, and supporting high levels of client satisfaction and retention.

Key Responsibilities

1. Front Desk & Patient Services

1. Receive, welcome, register, and direct patients and visitors professionally.
2. Manage appointments, enquiries, patient flow, and front-desk documentation.
3. Provide accurate information on clinic services, processes, fees, and operating procedures.
4. Maintain confidentiality and ensure appropriate handling of patient information.

2. Client Relationship & Satisfaction

1. Build positive relationships with patients and other clients through courteous, responsive, and empathetic service.
2. Monitor the patient experience from arrival through completion of service.
3. Identify service gaps and escalate issues requiring management attention.
4. Support initiatives aimed at improving patient satisfaction, loyalty, and retention.

3. Client Feedback & Complaints Management

1. Receive, document, acknowledge, and appropriately resolve or escalate patient complaints and feedback.
2. Maintain a structured log of complaints, compliments, suggestions, and service incidents.
3. Track recurring complaints and recommend practical improvements to management.
4. Follow up with clients where necessary to ensure concerns have been satisfactorily addressed.

4. HMO & Corporate Client Coordination

1. Serve as a key front-desk contact for HMOs and corporate clients.
2. Verify patient eligibility, authorizations, coverage, and relevant HMO requirements in accordance with clinic procedures.
3. Coordinate effectively with HMO desks, account officers, and clinical teams to minimize delays in service.
4. Maintain accurate records of HMO-related enquiries, issues, approvals, and escalations.
5. Support positive working relationships with HMOs and other healthcare partners.

5. Administration & Reporting

1. Maintain accurate front-desk, appointment, client, and service records.
2. Prepare periodic reports on patient volumes, complaints, feedback, satisfaction issues, and HMO-related matters.
3. Support billing, payment, documentation, and other administrative processes as assigned.
4. Ensure the reception area and client-facing environment remain professional, orderly, and welcoming.

6. Service Quality & Team Support

1. Uphold the clinic’s customer service standards, policies, and values.
2. Work closely with clinicians, nurses, accounts, pharmacy/laboratory, and administrative teams to ensure seamless patient service.
3. Contribute ideas and participate in initiatives to improve operational efficiency and patient experience.
4. Perform other reasonable duties related to front-office and client service operations.

7. Key Performance Indicators (KPIs)

1. Patient/client satisfaction and service experience scores.
2. Response and resolution time for client complaints and feedback.
3. Accuracy and timeliness of patient registration and HMO verification.
4. Appointment and front-desk service efficiency.
5. Quality and completeness of client/HMO records.
6. Number and recurrence of unresolved client complaints.
7. Professionalism, communication, punctuality, and adherence to clinic procedures.

Education/Qualification

1. OND/HND/bachelor’s degree in business administration, Health Administration, Public Administration, Mass Communication, or a related field.
2. 1–3 years’ experience in a front-desk, customer service, patient relations, hospital/clinic, HMO, or healthcare administration role.
3. Experience dealing with HMOs or health insurance processes is an advantage.
4. Strong communication, interpersonal, organization, and problem-solving skills.
5. Good working knowledge of Microsoft Office and basic administrative/record-keeping systems.
6. Demonstrated ability to handle difficult clients and sensitive situations with tact, empathy, and professionalism.
7. Minimum of 2 years of post NYSC  (adjust based on seniority level).
8. Experience in a hospital or clinic setting is an advantage.

Working Conditions

1. Full-time position; may require weekends, and public holidays.
2. Fast-paced clinical environment involving direct patient contact.
3. Exposure to infectious materials; adherence to safety and infection control protocols required.

Salary/Remuneration is within the range of NGN100,000 - NGN120,000

Job Title: Business Development Officer

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island                                   

Department: Administration

Reports To: Clinic Administrator

Join Heartland Alliance Ltd/Gte Nigeria’s Team! Be part of a dynamic team, driving the Total Market Approach (TMA) of Heartland Alliance Ltd/Gte to expand the Total Market Approach (TMA), a strategic move to ensure that health products and services are accessible, equitable, and sustainable across all segments in the health care provision spectrum.

Job Summary

Target-driven Business Development Officer/Marketer to generate new business, build strategic relationships, and increase revenue across the clinic’s healthcare and medical product portfolio.

Key Responsibilities

1. Develop and execute marketing and business development strategies to achieve defined monthly and quarterly revenue targets.
2. Identify, prospect, and convert clients, corporate organizations, hospitals, HMOs, pharmacies, community groups, and other referral partners.
3. Market and generate business across: Clinical and outpatient services; Radiology and laboratory diagnostic services; Mental health and drug rehabilitation services; Geriatric and home-care services; Medications, pharmaceuticals, medical supplies, and other healthcare products.
4. Establish and maintain strong referral and corporate relationships to drive patient and product volumes.
5. Conduct market research, identify new business opportunities, and develop effective sales campaigns.
6. Serve as a follow-up lead, prepare proposals where required, negotiate appropriately, and convert prospects into paying clients.
7. Track sales activities, revenue performance, customer acquisition, and provide regular reports to management.
8. Represent the clinic professionally at health fairs, corporate visits, community outreaches, and other promotional activities.

Qualifications and Requirements

1. B.Sc./HND in Marketing, Business Administration, Health Administration, or a related field.
2. Proven experience in healthcare marketing, pharmaceutical/medical sales, business development, or a related commercial role.
3. Strong sales, negotiation, networking, communication, and relationship-management skills.
4. Ability to work independently, meet deadlines, and consistently deliver against sales and revenue targets.
5. Existing relationships within the healthcare, corporate, HMO, pharmaceutical, or community sectors will be an advantage.
6. Minimum of 2 years of post NYSC (adjust based on seniority level).
7. Experience in a hospital or clinic setting is an advantage.
8. Strong Marketing skills
9. Sound knowledge of healthcare setting and services

Working Conditions

1. Full-time position; may require weekends, and public holidays.
2. Fast-paced clinical environment involving direct patient contact.
3. Exposure to infectious materials; adherence to safety and infection control protocols required.
4. Remuneration & Performance Expectations.
5. Competitive, with performance-based incentives (to be discussed at interview). This is a target-based role. Performance will be assessed primarily on measurable business development outcomes, including new client acquisition, revenue generation, service utilization, product sales, strategic partnerships, and achievement of agreed monthly/quarterly targets.

Salary/Remuneration is within the range of NGN200,000 - NGN300,000

Job Title: Medical Laboratory Technician

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island

Department: Laboratory/Diagnostic Department                                                                

Reports To: Medical Laboratory Scientist

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Key Responsibilities

1. Perform phlebotomy on adults and children
2. Aid in various functions of the laboratory
3. Maintain and update laboratory checklists regularly
4. Aid in various functions of the laboratory
5. Operate and manage automatic hematology and chemistry analyzers, pipettes, thermometers, balances, and other laboratory apparatus.
6. Label, sort and record specimens and organize all information into the computer system
7. Proficiency in performing laboratory inventory.
8. Document patient and family education.
9. Use a Laboratory Information Management System for specimen tracking, results entry, and reporting.
10. Lead/encourage a multidisciplinary approach for patient’s discharge.
11. Develop and provide the teaching plan utilizing the patient education manual.
12. Enhance laboratory services and laboratory reputation.

Engagement

1. Identify and communicate abnormal results by alerting supervisory personnel, the patient, physician, or nurse.
2. Communicate with patients and family members in a professional, compassionate and respectful manner to facilitate healthcare delivery as a team member.

Delivery

1. Process and enhance laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
2. Operate sophisticated equipment and instruments to perform diagnostic tests and assays following standard operating procedures.
3. Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following established standards and procedures
4. Process and maintain quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.

Required Qualifications

1. Minimum qualification of Diploma in Medical Laboratory Technology (MLT) from an accredited School of Health Technology.
2. Up-to-date complete registration and practicing license
3. Certification from the Association of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
4. At least 1-4 years of experience in a medical laboratory, hospital or clinic.
5. Other relevant medical laboratory certification will be an added advantage.

Salary/Remuneration is within the range of NGN100,000 - NGN120,000

Job Title: Community Health Extension Worker (CHEW)                             

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island       

Department: Nursing Services/Clinical Department

Reports To: Nursing Officer/ Medical Director

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.



Job Summary

The Community Health Extension Worker (CHEW) delivers primary health care services, particularly in health promotion, disease prevention, and basic curative care. The role involves working closely with the community and clinical team to improve health outcomes through outreach, education, and basic clinical support, especially in maternal, child, and preventive health services.

Key Responsibilities

1. Provide basic clinical care, including first aid, wound dressing, and management of minor ailments.
2. Conduct routine antenatal, postnatal, and child welfare clinic services within the scope of practice under supervision.
3. Monitor and record patients' vital signs, symptoms, and general condition, reporting any changes promptly to the attending physician.
4. Administer medications, vaccines, injections, and treatments as prescribed, following safe administration protocols.
5. Administer routine immunizations in line with national immunization schedules.
6. Carry out health education and awareness campaigns on disease prevention, hygiene, nutrition, and family planning.
7. Assist in the screening, referral, and follow-up of patients requiring higher-level medical care.
8. Ensure a clean, safe, and organized ward/clinic environment in line with infection prevention and control standards.
9. Support maternal and child health services, including growth monitoring and nutrition counseling.
10. Participate in ward rounds, shift handovers, and clinical case discussions.
11. Collaborate with nurses, midwives, and other healthcare workers to ensure coordinated patient care.
12. Educate patients and families on chronic disease management and adherence to treatment.
13. Maintain accurate and confidential patient and community health records.
14. Adhere to hospital/clinic policies, public health guidelines, and relevant regulatory standards.
15. Participate in on-call duties, outreach schedules, and community health rotations as assigned.

Qualifications and Requirements

1. Diploma or Certificate in Community Health Extension Work (CHEW) from a recognized School of Health Technology or equivalent institution.
2. Valid registration/license with the relevant Community Health Practitioners regulatory body.
3. Minimum of 3 years of relevant experience in a primary health care or community health setting.
4. Experience in hospital/ clinic setting, maternal and child health services is an advantage.
5. Basic Life Support (BLS) certification preferred.
6. Additional training in immunization, family planning, or primary health care programs is an advantage.

Key Skills and Competencies

1. Sound knowledge of primary health care principles and community health practices.
2. Good clinical skills for basic diagnosis and treatment of common ailments.
3. Strong communication and interpersonal skills for community engagement and health education.
4. Ability to work independently in remote or underserved settings.
5. Good record-keeping and data collection skills.
6. Cultural sensitivity and ability to build trust within diverse communities.
7. Strong ethical standards and commitment to patient confidentiality.
8. Ability to work collaboratively within a multidisciplinary health team.

Working Conditions

1. Full-time position; may require shift work, on-call duty, weekends, and public holidays.
2. May require shift work, on-call duty, weekends, and participation in health campaigns.
3. Exposure to varied community and clinical environments; adherence to safety and infection control protocols required.

Salary/Remuneration is within the range of NGN100,000 - NGN120,000

Job Title: Nursing Officer                                                     

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island

Department: Nursing Services/Clinical Department

Reports To: Matron / Medical Officer-in-charge/ Medical Director

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Job Summary

The Nursing Officer is responsible for providing direct, high-quality nursing care to patients, supporting medical staff in diagnosis and treatment, and ensuring that patients receive compassionate, safe, and effective care throughout their stay at the hospital/clinic. The role involves patient monitoring, administering treatment, providing health education, and coordinating with the wider healthcare team.

Key Responsibilities

1. Provide direct nursing care to patients, including assessment, planning, implementation, and evaluation of care.
2. Monitor and record patients' vital signs, symptoms, and general condition, reporting any changes promptly to the attending physician.
3. Administer medications, vaccines, injections, and treatments as prescribed, following safe administration protocols.
4. Assist physicians during examinations, procedures, and minor surgeries.
5. Prepare and maintain patients' clinical records, ensuring accuracy and confidentiality.
6. Dress wounds, manage catheters, IV lines, and other clinical equipment as required.
7. Respond promptly to emergencies and provide first-line nursing interventions.
8. Educate patients and their families on health conditions, treatment plans, medication use, and preventive care.
9. Ensure a clean, safe, and organized ward/clinic environment in line with infection prevention and control standards.
10. Maintain accurate stock levels of medical supplies, equipment, and medications; report shortages promptly.
11. Collaborate with doctors, laboratory staff, pharmacists, and other healthcare professionals for coordinated patient care.
12. Participate in ward rounds, shift handovers, and clinical case discussions.
13. Supervise nursing assistants where applicable.
14. Participate in on-call duties, night shifts, and weekend rotations as scheduled.
15. Adhere to hospital policies, nursing ethics, and relevant regulatory and safety standards.
16. Support quality improvement initiatives and continuous professional development programs.

Qualifications and Requirements

1. Registered Nurse (RN) qualification — Diploma or Bachelor's degree in Nursing (BSc Nursing) from a recognized institution.
2. Valid and updated nursing license/registration with the relevant Nursing and Midwifery regulatory body.
3. Minimum of 3 years of clinical nursing experience.
4. Experience in a hospital or clinic setting is an advantage.
5. Current practicing license/registration.
6. Basic Life Support (BLS) certification preferred; Advanced Cardiac Life Support (ACLS) an added advantage.
7. Additional specialty certifications (e.g., midwifery, critical care, paediatric nursing) are an advantage depending on the unit.

Key Skills and Competencies

1. Strong clinical nursing skills and sound knowledge of nursing procedures and protocols.
2. Excellent communication and interpersonal skills, with a compassionate patient-centered approach.
3. Ability to work calmly and effectively under pressure, including in emergencies.
4. High attention to detail and strong record-keeping skills.
5. Good teamwork and collaboration skills within a multidisciplinary environment.
6. Strong ethical standards and commitment to patient confidentiality and safety.
7. Proficiency in the use of electronic medical records (EMR) systems, where applicable.
8. Time management and organizational skills, especially in busy ward settings.

Working Conditions

1. Full-time position; may require shift work, on-call duty, weekends, and public holidays.
2. Fast-paced clinical environment involving direct and continuous patient contact.
3. Exposure to infectious materials; strict adherence to safety and infection control protocols required.

Salary/Remuneration is within the range of NGN150,000 - NGN200,000

Job Title: Medical Officer

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island

Department: Clinical Department

Reports To: Head of Clinical Services/ Medical Director

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Job Summary

The Medical Officer is responsible for providing quality medical care to patients through accurate diagnosis, treatment, and management of illnesses. The role involves conducting consultations, performing clinical procedures, coordinating with other healthcare professionals, and ensuring adherence to established clinical protocols and standards of care within and outside the hospital/clinic, should a referral be needed.

Key Responsibilities

1. Conduct thorough patient assessments, including history-taking, physical examinations, and interpretation of diagnostic results.
2. Diagnose and manage a range of acute and chronic medical conditions.
3. Prescribe appropriate medications and treatment plans in line with clinical guidelines.
4. Perform minor surgical and clinical procedures as required (e.g., wound care, suturing, incision and drainage).
5. Refer patients to specialists or higher-level facilities when necessary.
6. Attend to emergency cases and provide first-line emergency care.
7. Maintain accurate, timely, and confidential patient medical records.
8. Order and interpret laboratory, radiological, and other diagnostic investigations.
9. Participate in ward rounds, case reviews, and clinical meetings.
10. Provide health education and counseling to patients and their families.
11. Collaborate with nurses, pharmacists, laboratory staff, and other allied health professionals to ensure coordinated patient care.
12. Ensure compliance with infection prevention and control protocols.
13. Participate in on-call duties, night shifts, and weekend rotations as scheduled.
14. Support quality assurance initiatives, audits, and continuous medical education programs.
15. Adhere to hospital policies, medical ethics, and relevant regulatory requirements.
16. Supervise and mentor junior medical staff, interns, or medical students where applicable.

Qualifications and Requirements

1. MBBS/MBChB or equivalent medical degree from a recognized institution.
2. Valid medical practice license/registration with the relevant medical council or regulatory body.
3. Minimum of 2 years of clinical experience post-internship (adjust based on seniority level).
4. Experience in a hospital or clinic setting is an advantage.
5. Current registration/license to practice medicine in Nigeria.
6. Basic Life Support (BLS) / Advanced Cardiac Life Support (ACLS) certification preferred.
7. Any relevant specialty certifications are an added advantage.

Key Skills and Competencies

1. Strong clinical and diagnostic skills.
2. Sound knowledge of general medicine and emergency care protocols.
3. Excellent communication and interpersonal skills.
4. Ability to work under pressure and manage emergencies calmly.
5. Strong ethical standards and commitment to patient confidentiality.
6. Good record-keeping and documentation skills.
7. Ability to work collaboratively within a multidisciplinary team.
8. Proficiency in use of electronic medical records (EMR) systems, where applicable.
9. Attention to detail and strong problem-solving abilities.

Working Conditions

1. Full-time position; may require shift work, on-call duty, weekends, and public holidays.
2. Fast-paced clinical environment involving direct patient contact.
3. Exposure to infectious materials; adherence to safety and infection control protocols required.

Salary/Remuneration is within the range of NGN4500,000 - NGN500,000

Job Title: Medical Laboratory Scientist

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island       

Department: Laboratory & Diagnostics

Reports To: Medical Director

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Key Responsibilities

1. Compile and analyses body fluids, tissue, and other substances to determine normal or abnormal findings.
2. Gather and organizes work by matching computer orders with specimen labelling; sorting specimens; checking labels; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
3. Perform molecular diagnostics using open and closed systems. Perform hematology, chemistry, immunology and microbiology tests as required. Perform infectious disease testing.

Engagement:

1. Identify and communicate abnormal results by alerting supervisory personnel, the patient, physician, or nurse.
2. Communicate with patients and family members in a professional, compassionate and respectful manner to facilitate healthcare delivery as a team member.

Delivery:

1. Process and enhance laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
2. Operate sophisticated equipment and instruments to perform diagnostic tests and assays following standard operating procedures. Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following established standards and procedures.
3. Processes and maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.

Required Qualifications

1. A minimum of a Bachelor of Science degree in laboratory science from an accredited university.
2. Minimum of 5 years’ working experience in a medical laboratory, clinic, or hospital.
3. Candidate must possess a Certification from the Medical Laboratory Science Council of Nigeria (MLSCN).
4. Candidates must possess a current practicing license. Relevant Certification will be an added advantage.

Key Areas of Note

1. Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
2. Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

1. Computer literacy
2. Excellent Communication and Customer Service
3. Caring, Compassionate, Dedicated and Professional
4. Working Under Pressure
5. Humane, Empathetic and Supportive Bedside Manner
6. Leadership, Teamwork and Collaboration
7. Problem Solving and Initiative
8. Time Management and Organization
9. Attention to Detail

Salary/Remuneration is within the range of NGN200,000 - NGN300,000

Job Title: Radiographer

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island

Department: Radiology/Clinical Department

Reports To: Medical Director

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Job Summary

The Radiographer is responsible for performing diagnostic imaging procedures to assist physicians in diagnosing and monitoring patient conditions. The role involves operating imaging equipment safely and accurately, ensuring patient comfort and safety during procedures, and maintaining high standards of image quality and radiation safety within the hospital/clinic.

Key Responsibilities

1. Perform diagnostic imaging procedures, including X-rays, and where applicable, ultrasound, and others imaging procedures as prescribed by physicians.
2. Prepare patients for imaging procedures, explaining the process and addressing any concerns.
3. Position patients correctly to obtain accurate and high-quality diagnostic images.
4. Operate radiographic and imaging equipment safely and in accordance with manufacturer and hospital protocols.
5. Apply appropriate radiation protection measures for patients, self, and other staff, in line with safety regulations.
6. Review images for quality and clarity, repeating procedures where necessary to ensure diagnostic accuracy.
7. Maintain accurate patient records, including imaging reports and radiation dose documentation.
8. Collaborate with radiologists and physicians to ensure timely and accurate reporting of imaging findings.
9. Ensure proper maintenance, calibration, and routine servicing of imaging equipment, reporting faults promptly.
10. Adhere to infection prevention and control protocols, including proper cleaning of equipment between patients.
11. Assist in emergency imaging procedures, including trauma and critical care cases.
12. Maintain confidentiality of patient information and imaging records.
13. Monitor and manage stock of radiographic supplies (e.g., contrast media, protective equipment).
14. Supervise and mentor junior staff, where applicable.
15. Participate in on-call duties, shift work, weekends, and public holiday rotations as scheduled.
16. Adhere to hospital policies, radiation safety regulations, and relevant professional standards.
17. Support continuous professional development and quality improvement initiatives within the department.

Qualifications and Requirements

1. Diploma or bachelor’s degree in Radiography/Radiologic Technology from a recognized institution.
2. Valid license/registration with the relevant Radiographers regulatory body.
3. Minimum of 2-3 years of clinical radiography experience.
4. Experience in a hospital or diagnostic imaging setting is an advantage.
5. Current practicing license/registration.
6. Radiation safety/protection certification as required by regulatory bodies.
7. Additional certifications in specialized imaging modalities (e.g., CT, MRI, ultrasound, mammography) are an advantage.

Key Skills and Competencies

1. Strong technical knowledge of radiographic equipment and imaging techniques.
2. Sound understanding of radiation safety principles and protective protocols.
3. High attention to detail, particularly in image quality and patient positioning.
4. Excellent communication and interpersonal skills for patient interaction and reassurance.
5. Ability to work calmly and efficiently under pressure, including in emergencies.
6. Strong ethical standards and commitment to patient confidentiality and safety.
7. Good record-keeping and documentation skills.
8. Ability to work collaboratively within a multidisciplinary healthcare team.

Working Conditions

1. Full-time position; may require shift work, on-call duty, weekends, and public holidays.
2. Exposure to ionizing radiation; strict adherence to safety protocols and protective equipment required.
3. Direct patient contact, including with patients who are acutely ill, injured, or immobile.

Salary/Remuneration is within the range of NGN200,000 - NGN300,000

Job Title: Pharmacist

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island

Department: Pharmacy Department

Reports To: Medical Director

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Job Summary

The Pharmacist is responsible for the safe and accurate dispensing of medications, provision of pharmaceutical care, and management of pharmacy operations within the hospital/clinic. The role involves reviewing prescriptions, counseling patients, ensuring proper drug storage and inventory management, and collaborating with the wider healthcare team to promote safe and effective medication use.

Key Responsibilities

1. Review, verify, and accurately dispense prescriptions issued by physicians and other authorized prescribers.
2. Check prescriptions for correct dosage, drug interactions, contraindications, and allergies before dispensing.
3. Compound medications where required, following standard pharmaceutical procedures.
4. Counsel patients on proper medication use, dosage, potential side effects, and storage instructions.
5. Maintain accurate records of medications dispensed, including controlled substances, in line with regulatory requirements.
6. Monitor and manage pharmacy inventory, including ordering, receiving, and storing medications and supplies.
7. Ensure proper storage conditions for medications, including temperature-sensitive and controlled drugs.
8. Collaborate with physicians and nurses to optimize medication therapy and resolve drug-related issues.
9. Participate in ward rounds and clinical meetings to provide pharmaceutical input on patient care, where applicable.
10. Monitor for and report adverse drug reactions and medication errors.
11. Ensure compliance with relevant pharmaceutical laws, hospital policies, and regulatory standards.
12. Conduct periodic stock audits and ensure timely disposal of expired or damaged medications.
13. Provide guidance on drug formulary management and cost-effective prescribing practices.
14. Supervise and mentor pharmacy technicians, interns, and support staff where applicable.
15. Participate in on-call duties, weekend, and public holiday rotations as scheduled.
16. Support continuous professional development and pharmacy quality improvement initiatives.

Qualifications and Requirements

1. Bachelor of Pharmacy (B.Pharm) or Doctor of Pharmacy (PharmD) from a recognized institution.
2. Valid pharmacist license/registration with the relevant Pharmacy regulatory body.
3. Minimum of 2 years of experience as a practicing pharmacist.
4. Experience in a hospital or clinical pharmacy setting is an advantage.

Certifications

1. Current practicing license/registration.
2. Relevant continuing education credits/certifications as required by the regulatory body.
3. Additional certifications (e.g., clinical pharmacy, oncology pharmacy) are an advantage depending on the unit.

Key Skills and Competencies

1. Strong knowledge of pharmacology, drug interactions, and dispensing protocols.
2. High attention to detail and accuracy, particularly in dosage calculations and prescription verification.
3. Excellent communication and interpersonal skills for patient counseling and staff collaboration.
4. Strong ethical standards and commitment to patient safety and confidentiality.
5. Good organizational and inventory management skills.
6. Ability to work under pressure in a fast-paced clinical environment.
7. Proficiency in the use of pharmacy management software and electronic medical records (EMR) systems, where applicable.
8. Sound problem-solving skills, particularly in identifying and resolving medication-related issues.

Working Conditions

1. Full-time position; may require shift work, on-call duty, weekends, and public holidays.
2. Fast-paced clinical environment involving direct patient interaction and coordination with clinical staff.
3. Exposure to pharmaceutical substances; adherence to safety handling protocols required.

Salary/Remuneration is within the range of NGN200,000 - NGN300,000

Job Title: Pharmacy Technician

Location: Bayelsa, Edo, Calabar, Ikom, Ikot Ekpene, Eket, Uyo, Suleja, Ikorodu, Ojo, & Lagos Island

Department: Pharmacy Department

Reports To: Pharmacist

HALG Clinics, a subsidiary of Heartland Alliance LTD/GTE, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. HALG Clinics delivers a comprehensive range of state-of-the-art health care services in each location, e.g., general consultations, laboratory investigations, pharmaceuticals, annual medical checks, ultrasonography, and specialized services.

Job Summary

The Pharmacy Technician supports the Pharmacist in the day-to-day operations of the pharmacy, including preparing and dispensing medications, managing inventory, and maintaining accurate records. The role ensures the smooth and efficient running of pharmacy services under the supervision of a licensed pharmacist.

Key Responsibilities

1. Assist in receiving, reviewing, and processing prescriptions under the supervision of a pharmacist.
2. Prepare, package, and label medications accurately for dispensing.
3. Support the pharmacist in dispensing medications to patients, providing basic instructions on usage as directed.
4. Maintain accurate records of medications dispensed, including controlled substances, in line with regulatory requirements.
5. Receive, unpack, and store medications and pharmaceutical supplies appropriately, ensuring correct storage conditions.
6. Monitor stock levels and assist with inventory management, including stock counts and reordering of supplies.
7. Check medication expiry dates and assist with proper disposal of expired or damaged stock.
8. Maintain cleanliness and organization of the pharmacy/dispensary area.
9. Assist in compounding non-sterile preparations under pharmacist supervision, where applicable.
10. Support billing, documentation, and record-keeping related to pharmacy transactions.
11. Report any medication discrepancies, errors, or adverse events to the supervising pharmacist promptly.
12. Collaborate with nurses, doctors, and other healthcare staff to ensure timely availability of medications.
13. Adhere to hospital/clinic policies, pharmaceutical regulations, and safety protocols.
14. Participate in stock audits and quality control checks as required.
15. Participate in shift work, on-call duty, weekends, and public holiday rotations as scheduled.
16. Support continuous training and professional development activities.

Qualifications and Requirements

1. Diploma or Certificate in Pharmacy Technology from a recognized institution.
2. Valid registration/license with the relevant Pharmacy Technicians regulatory body.
3. Minimum of 3 years of experience as a pharmacy technician.
4. Experience in a hospital or clinical pharmacy setting is an advantage.
5. Current practicing license/registration.
6. Relevant continuing education credits/certifications as required by the regulatory body.

Key Skills and Competencies

1. Good working knowledge of pharmaceutical terminology, dosage forms, and dispensing procedures.
2. High attention to detail and accuracy in medication preparation and record-keeping.
3. Good numerical skills for stock management and dosage calculations.
4. Strong communication and interpersonal skills.
5. Ability to work under supervision while also demonstrating initiative.
6. Good organizational skills, particularly in inventory and stock management.
7. Ability to work under pressure in a fast-paced clinical environment.
8. Proficiency in the use of pharmacy management software, where applicable.

Working Conditions

1. Full-time position; may require shift work, on-call duty, weekends, and public holidays.
2. Fast-paced clinical environment involving frequent interaction with patients and clinical staff.
3. Exposure to pharmaceutical substances; adherence to safety handling protocols required.

Salary/Remuneration is within the range of NGN100,000 - NGN120,000

Job Title: Demand Creation Specialist

Location: Lagos (Open Market Focus)

Job Type: Full-Time

Reports To: Technical Director

Contract duration: One Year (Renewable)

Join Heartland Alliance Ltd/Gte Nigeria’s Team!Be part of a dynamic team, driving the Total Market Approach (TMA) of Heartland Alliance Ltd/Gte to expand the Total Market Approach (TMA), a strategic move to ensure that health products and services are accessible, equitable, and sustainable across all segments in the health care provision spectrum.

Job Summary

The Demand Creation Specialist will drive sales growth and market penetration of the company’s lubricants and hand sanitizers in Nigeria’s open market. The role involves developing and executing innovative demand generation strategies, building strong distributor and retailer networks, and engaging end-users through tailored marketing campaigns. The specialist will focus on expanding product visibility, creating awareness, and stimulating sustained demand across diverse market segments.

Key Responsibilities

1. Develop and execute strategies to penetrate open markets across Nigeria with lubricants and hand sanitizers.
2. Drive product awareness and adoption through activations, roadshows, and demonstrations.
3. Engage and support distributors, wholesalers, and retailers to strengthen product availability and sales.
4. Educate customers, including traders and mechanics—on product benefits and usage through targeted campaigns.
5. Ensure strong brand visibility using merchandising, POS materials, and strategic local partnerships.
6. Collaborating with internal teams to track performance, analyze market intelligence, and convert leads to sustained sales growth.

Qualifications & Requirements

1. Bachelor’s degree in marketing, Business Administration, or related field.
2. Minimum of 3–5 years’ experience in demand creation, field marketing, or sales promotion, preferably in lubricants, or personal care products.
3. Strong understanding of Nigerian market dynamics with proven ability to drive product adoption and manage multiple territories.
4. Excellent communication skills and willingness to travel extensively to support market expansion.

Other Competencies:

1. Creative in executing grassroots marketing campaigns with strong relationship-building skills across market stakeholders.
2. Focused on driving sales growth and market penetration, while remaining adaptable in fast-paced, competitive environments.
3. Time and Quality Management: Prioritize tasks, manage time effectively, and promote quality with accuracy and thoroughness.
4. Communication and Adaptability: Write clearly, adapt to changes, manage competing demands, and handle unexpected events.
5. Cultural Sensitivity: Respect the cultural environment and avoid actions that may be offensive to the local community.
6. Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits
7. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows.

Job Title: Production Pharmacist/Specialist – Total Market Approach(TMA)

Location: Lagos Island, Lagos State

Job Type: Full-Time

Reports To: Technical Director

Contract duration: One Year (Renewable)

Join Heartland Alliance Ltd/Gte Nigeria’s Team!Be part of a dynamic team, driving the Total Market Approach (TMA) of Heartland Alliance Ltd/Gte to expand the Total Market Approach (TMA), a strategic move to ensure that health products and services are accessible, equitable, and sustainable across all segments in the health care provision spectrum.

Job Summary:

The role involves supervising production operations, ensuring product quality, optimizing efficiency, and maintaining compliance with health, safety, and environmental requirements.

The Production Pharmacist will oversee the manufacturing processes of Heartland Alliance Products ensuring compliance with Good Manufacturing Practices (GMP), regulatory standards, quality control protocols and company policies. This role involves collaborating with cross-functional teams to optimize production efficiency and product quality.

Key Responsibilities:

1. Oversee the planning, coordination, and supervision of the production of items such as lubricants and hand sanitizers, ensuring quality and quantity targets are met.
2. Ensure strict compliance with Good Manufacturing Practices (GMP), NAFDAC, SON, FDA, ISO, and other relevant regulatory standards throughout the production process.
3. Conduct routine quality control tests and inspections, review batch records and SOPs, and maintain accurate documentation of production and compliance activities.
4. Monitor inventory levels, manage raw material usage, and collaborate with procurement to prevent shortages and maintain smooth operations.
5. Supervise production teams, provide training on pharmaceutical processes and safety protocols, and resolve production issues to minimize downtime.
6. Support research and development efforts by contributing to product formulation and process innovation, while also participating in audits and regulatory submissions.
7. Enforce occupational health and safety standards and lead initiatives to optimize production efficiency and reduce waste.

Qualifications and Experience

1. Bachelor’s degree in pharmacy (B.Pharm) and current practicing license with the Pharmacists Council of Nigeria (PCN).
2. Active member of the PSN, Advocate for Local Production.
3. Public health sector experience and market systems understanding.
4. Possesses over five years’ experience in pharmaceutical or cosmetic manufacturing, with strong expertise in GMP, formulation, production, quality control, and safety protocols, complemented by leadership skills and proficiency in production systems.

Other Competencies:

1. Demonstrates strong analytical, documentation, and multitasking skills in production environments, with experience in health commodity distribution, donor-funded programs, and public-private sector dynamics.
2. Time and Quality Management: Prioritize tasks, manage time effectively, and promote quality with accuracy and thoroughness.
3. Communication and Adaptability: Write clearly, adapt to changes, manage competing demands, and handle unexpected events.
4. Cultural Sensitivity: Respect the cultural environment and avoid actions that may be offensive to the local community.
5. Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits
6. Excellent oral and written English communication skills, knowledge of local language preferred, and demonstrated competency in public speaking.
7. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows.

Job Title: Laboratory Support Staff

Reports to: Technical Officer, Laboratory Services

Type: Volunteer

Location: Edo State

Overview

Heartland Alliance LTD/GTE is a local organization committed to saving lives and reducing the burden of HIV/AIDS among key populations, while strengthening the capabilities of Community Based Organization in the implementing State to create and sustain high quality health systems that can succeed without our assistance.

 Job Summary

 A key part of HALG HIV treatment work is supporting Key Populations to accelerate the uptake of optimal ART services by adopting the surge approach to ensure that optimal services rapidly and consistently reach the patients that need them. The Laboratory Support Staff will be tasked to assistance to the field workers to assist with ART initiation, retention, viral load coverage and influence strategies to remove barriers to scale-up of the HALG ART program.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Responsibilities:

1.  Responsible for carrying out HIV confirmatory test on all new clients before enrolment.
2. Performs CD4/Chemistry/Hematology tests, PCV, Urinalysis and other screening tests as required/requested by the clinician.
3.  Help ensure the implementation of LQMS within the organization.
4. Ensures compliance and implementation of laboratory protocols, and support other affiliated lab staff, community facilitators, counselor testers, outreach coordinators and medics involved with the lab function.
5. Perform routine quality control checks both for the test kits and quality control for the equipment’ in the laboratory.
6. Collect blood samples and send to the PCR laboratory for viral load test.
7. Ensure proper documentation of all work done in the various registers as required.
8. Perform any other duties as assigned.

 Qualifications

1. A minimum of Bachelor’s in Medical laboratory Sciences or Medical Laboratory Technology certificate from an accredited School of Medical Laboratory Technology.
2. Minimum of 1 to 2 years of experience in a hospital setting. Experience in an HIV NGO sector is an advantage.
3. Basic experience building effective working relationships and working in cross-cultural collaborative environments.
4. Basic oral and written communication skills
5. English language fluency, both written and verbal required.
6. Basic level in the use of Microsoft Office, particularly Excel, PowerPoint, and Word
7. Previous KP-based work experience in HIV treatment and prevention is an added advantage

Application Requirements: Candidates who are passionate and committed to working with vulnerable and marginalized groups should apply below:

1. The deadline for this advert is June 2, 2025.
2. Please Note that Heartland Alliance LTD/GTE-Nigeria does not provide relocation allowance.
3. Applications that do not meet the above specification will be rejected.
4. Only short-listed candidates will be contacted.

Job Description

Job Title: Pharmacy Support Volunteer

Reports to: Pharmacist

Position Type: Volunteer

Location: Bakassi, Cross River State.

Overview

Heartland Alliance LTD/GTE is a local organization committed to saving lives and reducing the burden of HIV/AIDS among people in the communities, while strengthening the capabilities of Community Based Organization in the implementing State to create and sustain high quality health systems that can succeed without our assistance.

Job Summary

A key part of HALG HIV treatment work is supporting community intervention to accelerate the uptake of optimal ART services by adopting the surge approach to ensure that optimal services rapidly and consistently reach the patients that need them. The Pharmacy Technician will work with the pharmacist to deliver optimum pharmaceutical care services to the clients so as to ensure good retention, quality adherence counselling, monitor and document ADR reported by the clients.

Responsibilities:

• Scheduling ART and OIs medication orders for clients

• Obtaining and documenting clinical and demographic patient information,

• Serve as a member of the clinical team who are saddled with ART and PrEP initiation  

• Serves as drug logistics focal person for the field office

• Lead counseling on ART side effects and identification and reporting of adverse drug reaction

• Train clinical team members on drug side effects and adverse drug reaction

• Ensure proper documentation of drug utilization using stipulated tools and timely submission of pharmaceutical reports

• Provide adherence counselling, client tracking and retention activities

• Support care and support interventions at the DIC and community level

• Other responsibility as assigned.  

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Licensed Pharmacist, Pharmacy Technician or its equivalent

• Minimum of 2 years of experience in an NGO sector, with increasing levels of responsibility and leadership

• Experience with project work related to developing and strengthening ART services

• Strong experience building effective working relationships and working in cross-cultural collaborative environments

• Excellent verbal and written communication skills

• English language fluency, both written and verbal required

• High level of proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.

Job Title: Finance Support Staff

Location: Regional Office, Lagos

Project: ACE 6

Employment Type: Short Term Contract

Job Summary

We are seeking a diligent and detail-oriented Finance Support Staff member to join our team. This role primarily involves managing financial documentation and ensuring accurate scanning and organization of financial records.

Duties and Responsibilities

1. Scan and archive all assigned financial documents.
2. Assist with general clerical duties in the finance unit, such as photocopying, printing, and filing documents and relevant correspondence in appropriate Arch folders.
3. Exhibit due diligence and orderliness in scanning and archiving all finance documents in the database.
4. Maintain confidentiality when handling all financial documents.
5. Ensure accurate referencing and appropriate archiving of scanned documents.
6. Maintain HALG’s filing system for all financial documents.
7. Perform other administrative duties as assigned.

Education and/or Experience

1. BSc/HND in Accounting or a relevant field.
2. Experience working in a finance department or similar setting.
3. Excellent interpersonal and communication skills.
4. Ability to exercise independent judgment and discretion in completing assignments, seeking approval as necessary.
5. Strong attention to detail.
6. Proficiency in computer use and Microsoft applications.

Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

Please note that Heartland Alliance Ltd/Gte does not charge any fees at any stage of the recruitment process (application, interview, processing).

Heartland Alliance Ltd/Gte is committed to preventing all forms of workplace misconduct, including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct. We are also dedicated to promoting the human rights of children, young people, and adults. We prioritize recruiting individuals who share and demonstrate our values.

Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics

Job Title: HMIS Intern

Reports to: HMIS Associate Manager

Location: Abuja, Regional Office

Position type: (Volunteer)

Join the Heartland Alliance Ltd/Gte Team to provide the essential program support necessary to implement HALG’s innovative programs serving marginalized and vulnerable communities.

We seek applications from qualified persons for the position below:

Job Summary

The HMIS Intern will support the Health Management Information Systems (HMIS) team in developing, maintaining, and improving healthcare technology solutions. This role involves technical assistance, database management, and project documentation, offering valuable hands-on experience in healthcare informatics.

Essential Duties, Responsibilities, and Deliverables

· Assist in application development, including coding and programming tasks.

· Provide EMR (Electronic Medical Record) technical support to field teams under the guidance of the HMIS Manager.

· Troubleshoot database issues and deliver technical support to ensure seamless operations.

· Contribute to the preparation and maintenance of project documentation.

· Assist in documenting resource needs and availability for projects.

Perform other tasks as assigned by the HMIS Associate Manager to support departmental goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience:

1. A degree in Computer Science or equivalent
2. Excellent verbal and written communication skills
3. Superior time management and organizational skills with attention to detail.
4. Capacity to work effectively with external partners, and staff while maintaining the highest ethical standards
5. A demonstrable commitment to promoting and enhancing diversity

Other Competencies:

1. Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
2. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
3. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
4. Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
5. Cultural Sensitivity – Respect the cultural environment in which a person is working and does not act in a manner that is outwardly offensive to the local community.
6. Non-discriminatory- Does not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs, or behavioral habits.

Language Skills:

1. Excellent oral and written English communication skills.
2. Knowledge of Local Language preferred.
3. Demonstrated competency in public speaking.

Computer Skills:

1. Basic knowledge in Relational Database Management Systems, OOP Concepts
2. Other software routinely used by Heartland Alliance.

Work Environment:

1. The noise level in the work environment is usually moderate.
2. The employee will be required to co-locate with local partners usually in the same office.
3. The employee is required to travel regularly to often insecure and limited resource environments.

Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

1. Heartland Alliance Ltd/Gte does not charge any fee at any stage of the recruitment process (application, interview, processing).
2. Heartland Alliance Ltd/Gte is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct, and is committed to promoting the human rights of children, young people, and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
3. Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.

Job Title: HMIS Officer

Reports to:  HMIS Advisor

Location(s): Bayelsa

Project: ACE 6

Employment Type: Full Time

Essential Duties and Responsibilities

1. Provide technical support for the design and content development of electronic information systems. This function will include assisting the software programming team in developing actual logic statements for the coding of M&E indicators and software business rules where necessary and checking that all software development is done according to already established standards and procedures.
2. Ensure that software and database tools are developed to meet the intended reporting and data output requirements for both internal use and donors.
3. Conduct assessments of health informatics environments, synthesize pertinent information, identify implications for planning and development, and provide recommendations to supervisors and management.
4. Thorough testing of the developed M&E software and database tools to the new and existing facility as identified by management.
5. Support the database staff in developing standard operating procedures, user manuals, and data management procedure documents for all of the project’s electronic information systems.
6. Prepare timely progress and periodic reports on information systems tool development and implementation.
7. Support the database staff in analyzing all data collected in the state-supported facilities electronic information systems for M&E and provide feedback in the form of data analysis meetings, and technical reports with collaboration from the staff of the M&E department as well as with staff of other departments.
8. Develop, familiarize /or adapt and monitor the use of M&E tools standard operating procedures, flow charts, data collection forms.
9. Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

1. HND/B.Sc degree in Computer Science, Software Engineering, Information Systems, or Health Information Management with strong background in Computer Science, Programming/Software Development or M&E.  
2. Applicant must possess very good coding and SQL analytical skill – very mandatory
3. Minimum of 3 years work experience post qualification in project-level or state/national-level monitoring and evaluation system implementation.  

Other Competencies:

1. Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
2. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
3. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
4. Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
5. Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.
6. Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits.

Language Skills:

1. Excellent oral and written English communication skills.
2. Knowledge of Local Language preferred.
3. Demonstrated competency in public speaking.

Computer Skills:

1. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.
2. Other software routinely used by Heartland Alliance.

Work Environment:

1. The noise level in the work environment is usually moderate.
2. The employee will be required to co-locate with local partners usually in the same office.
3. The employee is required to travel regularly to often insecure and limited resource environments.

Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

Heartland Alliance Ltd/Gte does not charge any fee at any stage of the recruitment process (application, interview, processing).

Heartland Alliance Ltd/Gte is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct, and is committed to promoting the human rights of children, young people, and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.

Job Title: Associate Manager, Monitoring & Evaluation

Reports to:  Monitoring & Evaluation Manager

Location(s): Lagos

Employment Type: Full Time

Job Summary

Under the supervision of the Monitoring & Evaluation Manager, this position manages and provide technical support to States M&E team on efficient data management processes and reporting. The incumbent will liaise with the States M&E team in all M&E support activities that include quarterly, semi annual and annual report writing to the Donor.

Essential Duties & Responsibilities

1. Support the M&E Manager in delivering on all internal and external monitoring and evaluation requirements in a timely manner and with high quality information.
2. Ensure that data collection methodologies used at field level are standardized, enabling the specific characteristics of different target groups to be captured and analyzed.
3. With support from the M&E Manager, the position holder will ensure that monthly quantitative data analysis is shared with Director, Strategic Information as well other key management staff and relevant stakeholders to inform program design and review.
4. Provide technical support to States M&E team on efficient data management processes and reporting.
5. Support M&E Manager in specific Monitoring and Evaluation Capacity building.
6. Support the States M&E team with assessment/evaluation planning, ensuring that minimum criteria for quality evaluations are integrated into design and implementation.
7. Contribute to improvements in existing policies and procedures to enhance effective accountability mechanisms with approval from the Director, Monitoring, Evaluation & Learning.
8. Participate in designing and implementation of studies, assessments and learning in coordination with technical leads and program staff.
9. Liaise with States M&E team to ensure that lessons learned and recommendations from M&E activities are used to modify existing programmes and in the design of new activities.
10. Assist with the evaluation of current indicators and the identification of new ones in liaison with the M&E Manager.
11. Monitor data collection, collation, storage, analysis, and reporting; ensuring that data is audit worthy.
12. Maintain quality monitoring system on the project to enable the generation of reports to donors and other stakeholders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience:

1. First degree in social science, public health, or another relevant discipline; Master’s degree in public health will be an added advantage.
2. At least 5 years of experience in the design and implementation of Monitoring & Evaluation in development projects implemented by national/international NGOs and Government.
3. Demonstrated skills in training and capacity building through technical assistance and mentoring.
4. Good interpersonal skills including ability to work with multiple stakeholders.
5. Demonstrated commitment to gender responsive programming.
6. Ability to work effectively with government, civil society partners and communities as well as transfer knowledge to diverse audiences through workshops, training and meetings using participatory methods and adult learning principles.

Other Competencies:

1. Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
2. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
3. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
4. Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
5. Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.
6. Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits.

Language Skills:

1. Excellent oral and written English communication skills.
2. Knowledge of Local Language preferred.
3. Demonstrated competency in public speaking.

Computer Skills:

1. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.
2. Other software routinely used by Heartland Alliance.

Work Environment:

1. The noise level in the work environment is usually moderate.
2. The employee will be required to co-locate with local partners usually in the same office.
3. The employee is required to travel regularly to often insecure and limited resource environments.

Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

1. Heartland Alliance Ltd/Gte does not charge any fees at any stage of the recruitment process, including application, interview, or processing.
2. Heartland Alliance Ltd/Gte is committed to preventing all forms of unwanted behavior at work, including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct. We are also committed to promoting the human rights of children, young people, and adults. We prioritize recruiting individuals who share and demonstrate our values.
3. Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment, regardless of race, color, religion, gender, national origin, age, disability, or genetics. We encourage all qualified individuals, including women, to apply.

Important Notice:

1. Only shortlisted candidates will be contacted.
2. Deadline to receive application is Friday, September 27, 2024.

Job Title: Transport Assistant

Reports to: Logistics Assistant

Location: HALG State Office

Position type: (Full Time)

Join Heartland Alliance Nigeria’s Team to provide the essential program support necessary to implement HALG’s innovative programs serving marginalized and vulnerable communities.

Essential Duties and Responsibilities

• Provides reliable and secure driving services to the project team.

• Ensure proper use of vehicle and ensure day-to-day maintenance of the assigned vehicle.

• Transport program items with due regard to time schedules.

• Assist passengers to load and unload baggage, parcels, documents, goods or supplies.

• Log official trips, daily mileage, fuel consumption, oil changes, greasing, etc.

• Maintain assigned office vehicle, checks oils, water, battery, brakes, tires, etc., performs minor repairs and arranges for other repairs and ensures that vehicles are kept clean.

• Take suitable precautions for the security of vehicle and its contents when left unattended.

• Ensure that vehicle is properly parked (in the garage or on the secured car park) during non-working hours.

• Ensure vehicles are serviced as at when due, Inform the Supervisor immediately of any problems.

• Keeping log of maintenance jobs carried out in the states, as well as submit vehicle maintenance report quarterly to supervisor.

• Keep track of fueling and the maintenance of assigned vehicle including tracking of the Vehicle License.

• Ensure that all vehicle policies, regulations and local requirements are adhered to.

• Project a professional company image through interaction, appearance and attitude.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• WASC/ GCE “O” Level certificate.

• Valid Driver's license.

• Minimum 5 years’ work experience as a driver; safe driving record; knowledge of driving rules and regulations and skills in minor vehicle repair

• Experience in driving various makes of cars and transmission type an asset …Towards Excellence and Impact.

• Ability to read and understand the essential meaning of a wide variety of written material including program guidelines, manuals and instructions.

• Knowledge of security issues, vehicle safety and control Systems.

• Ability to prepare internal notes and complete necessary forms.

• Excellent interpersonal and oral communication skills.

• Remains calm, in control, and good-humoured even under pressure.

• Must satisfactorily pass an alcohol test (if required).

• Ability to write and communicate in English.

Other Competencies:

• Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation. Able to deal with frequent changes, delays, or unexpected events.

• Cultural Sensitivity – Respect the cultural environment in which a person is working and does not act in a manner that is outwardly offensive to the local community.

• Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs or behavioural habits Language.

Skills:

• Excellent oral and written English communication skills.

• Knowledge of Local Language preferred. Computer Skills.

• Proficiency in Microsoft Office, Internet Explorer.

• Other software routinely used by Heartland Alliance Work Environment.

• The noise level in the work environment is usually moderate.

• The employee will be required to co-locate with local partners usually in the same office.

• The employee is required to travel regularly to often insecure and limited-resource environments.

Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

Heartland Alliance Ltd/Gte does not charge any fee at any stage of the recruitment process (application, interview, processing). Heartland Alliance Ltd/Gte is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct, and is committed to promoting the human rights of children, young people, and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability, or genetics.

Job Title: Mental Health Nurse (FSP)

Location: Suleja, Niger State

Position Type: (Consultant)

Join the Heartland Alliance Ltd/Gte Team to provide the essential program support necessary to implement HALG’s innovative programs serving marginalized and vulnerable communities.

Background

Heartland Alliance LTD/GTE (HALG) Nigeria is a leading mental health and psychosocial support (MHPSS) service provider working for vulnerable and marginalized populations. Currently, HALG is building on years of expertise and experience delivering trauma-informed evidence-based care to scale up MHPSS services for disadvantage and underserved populations in need of biopsychosocial, substance and other behavioural health interventions. The HALG Centre for Biopsychosocial Medicine (CBM) is designed to serve as a treatment hub for all persons with mild, moderate and severe mental, neurological, substance and psychosocial disorders. The centre is established to provide an interdisciplinary psychiatric, psychological, behavioural, and social consultation for both HALG program participants and external service users who present or report to have mental and psychosocial health complaints requiring non-specialized and/or specialized care.

Job Summary

The Mental Health Nurse will serve as a Focal Service Provider (FSP) within a team of professional and medical staff that includes clinical psychologists, doctors, social workers, counsellors and psychiatrists. They will be expected to offer a range of biopsychosocial support services based on the identified client care requirements in collaboration with other team members.

Essential Duties and Responsibilities

• Building relationships, reassuring, listening and talking to clients.

• Addressing client’s treatment ambivalence, combating stigma and helping clients and their families/caregivers to manage concerns related to accessing or receiving care.

• Caring for clients mental, neurological and substance use (MNS) conditions - building relationships and responding to their physical and emotional needs.

• Administering clients' medications and treatments - and monitoring results.

• Dealing with the specific symptoms of mental illness, de-escalating stressful situations and helping clients to overcome challenges.

• Interacting with clients' families/caregivers and other care staff - offering support and information on clients' conditions including need for treatment modification.

• Preparing and maintaining clients’ records, producing care plans and risk assessments.

• Organizing group therapy sessions, including social and artistic events, aimed at promoting clients' mental recovery.

• Encouraging and reminding clients to take part in therapeutic activities such as cohort sessions, support groups, 12-steps programs, art and role play.

• Liaising with other professionals to provide evidence-based treatment that is individualized and client-centered.

• Writing, documenting and updating client’s treatment records.

• Perform other duties as assigned.

Qualifications

To perform this job successfully, the prospective candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the background, knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Nursing degree, and prior experience working in a rehabilitation/psychiatric setting.

• Good knowledge of medications used in managing common mental, neurological and substance use (MNS) conditions.

• Must be licensed with the Nursing and Midwifery Council of Nigeria.

Skills and Competency

To be successful in this role, the candidate is expected to be able to demonstrate the following skills and competencies:

• A positive attitude in working with marginalized, vulnerable, under resourced and/or persons who have long-term physical, mental, intellectual or sensory impairments.

• An understanding of the social determinants of health that affect lives of marginalized, vulnerable and under-resourced communities.

• A demonstrated understanding of and commitment to issues around ethics, confidentiality and professional conduct in a work setting.

This job description may be reviewed at any time by HALG to reflect emerging program dynamics.

Other Competencies

·Time Management – Ability to prioritize tasks, manage time, and complete projects in a fast-paced, changing environment with minimal supervision.

·Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.

·Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·Cultural Sensitivity – Respect the cultural environment in which a person is working and does not act in a manner that is outwardly offensive to the local community.

·Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs, or behavioral habits.

Language Skills

·Excellent oral and written English communication skills.

Computer Skills

·Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, and PowerPoint.

·Other software routinely used by Heartland Alliance Ltd/Gte.

Work Environment

·The noise level in the work environment is usually moderate.

·The employee may be required to travel regularly to often insecure and limited-resource environments.

Heartland Alliance Ltd/Gte...Towards Excellence and Impact.

Heartland Alliance Ltd/Gte does not charge any fee at any stage of the recruitment process (application, interview, processing).

Heartland Alliance Ltd/Gte is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct, and is committed to promoting the human rights of children, young people, and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Heartland Alliance Ltd/Gte provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.