Senior Program Officer - Clinical Quality Assurance

Job Title: Senior Program Officer – Clinical Quality Assurance

Reports to: Zonal Program Manager

Location: Ogoja, Cross River State

Position type: (Full Time)


Join the Heartland Alliance Ltd/Gte Team to provide the essential program support necessary to implement HALG’s innovative programs serving marginalized and vulnerable communities.

We seek applications from qualified persons for the position below:


Job Summary

With technical support from the Associate Director, Prevention, Care & Treatment, the incumbent is responsible for and ensures the acceptable medical standard of care and benchmarks including a plan of care in accordance with national guidelines and international best practices is provided for all clients seen at the One Stop Shop (OSS).


Essential Duties, Responsibilities, and Deliverables

  1. Coordinate and oversee the implementation of all clinical activities within and outside the Community Facility, ensuring ethical, legal, and moral standards are upheld.
  2. Facilitate the enrolment and retention of HIV-positive clients into care, treatment, and support services, serving as the focal person for Antiretroviral Therapy (ART) enrolment.
  3. Provide technical and logistical support to service providers and assist in delivering care and managing co-morbidities and sexually transmitted infections (STIs) at the field level.
  4. Support the coordination of trauma-informed mental health services and ensure consistent quality assurance and control across service delivery interventions for Key Populations.
  5. Collaborate with One Stop Shops/Drop-in Centres to maintain high standards in HIV treatment services and ensure proper use of monitoring and evaluation tools.
  6. Conduct regular clinical data quality analyses and monthly data quality assessments, ensuring timely implementation of action points and preparation of reports.
  7. Lead the integration of prevention and clinical services, support strategic planning with HIV prevention teams, and supervise zonal clinical staff.
  8. Assist in disseminating guidelines and tools, maintain computerized data systems, and ensure program activities align with Standard Operating Procedures (SOPs).


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Education and Experience:

  1. A degree in Medicine.
  2. At least 4 years’ experience in clinical HIV/AIDS care and antiretroviral treatment.
  3. Excellent and proven knowledge of clinical issues and current literature in HIV/AIDS treatment.
  4. Experience in training and excellent interpersonal skills.
  5. Basic knowledge in Monitoring and Evaluation including Data Quality Assessment.


Other Competencies:

  1. Time and Quality Management: Prioritize tasks, manage time effectively, and promote quality with accuracy and thoroughness.
  2. Communication and Adaptability: Write clearly, adapt to changes, manage competing demands, and handle unexpected events.
  3. Cultural Sensitivity: Respect the cultural environment and avoid actions that may be offensive to the local community.
  4. Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits
  5. Excellent oral and written English communication skills, knowledge of local language preferred, and demonstrated competency in public speaking.
  6. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows.



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